Please enter your name...: ... and your e-mail address: and firm name: and phone number: LawStream support personnel work long hours in the Pacific Time Zone. Please indicate your own Time Zone: Atlantic Mountain Eastern Pacific Central Other LawStream Support Request This form is provided, to make is easier for LawStream support personnel to help you as quickly and as effectively as possible. To help us achieve our goal of providing helpful and prompt support to you, please follow the instructions on this page. LawStream support is offered in accordance with standard LawStream support policies: details of those policies are provided with the initial LawStream registration/purchase package. The current support policies can be viewed by clicking here. Note: those policies refer to the expectation that users will first take advantage of the following resources, before relying on direct support from PowerSoft Innovations Corporation. Click each of the following, to confirm that you have already looked for the answer to your question in these resources/references: the built-in help system the pages of frequently asked questions the LawStream manual the LawStream resource materials available from the user-support area of the LawStream web site the introductory materials that were brought to my attention as a new LawStream user After you have reviewed those materials, please complete the following form, and then click the "Submit Request" pushbutton to get it to us. We can usually respond on the same working day (unless an inquiry is made late in the afternoon). You should expect to hear back from us, first with a standard confirmation of receipt, and then with a specific indication of how we plan to address your inquiry. LawStream support personnel need to know the urgency of any support request, to be able to allocate support resources as effectively as possible; please indicate your own schedule and expectations, to let us know how quickly we should try to respond to you (if you are referring to a specific time of day, use your firm's own "local time"): (please use the larger field, below, to enter details about the actual problem) Select the area of the problem for which you would like some assistance, from the list below: setting user preferences setting firm preferences entering reminders organizing my schedule preparing and printing letters preparing and sending notes and memos entering my time entering someone else's time printing a bill re-printing a bill posting a bill (invoice) to the general ledger organizing my schedule recording phone charges recording a client's payment on account collecting and managing receivables looking after general office payments handling credit card transactions handling electronic funds transactions monitoring productivity entering a record of a trust receipt entering a record of a trust payment dealing with posting records entering client/contact data opening files for a client closing files setting opening balances for files setting opening balances for the G/L printing detail bills printing narrative bills doing a "bulk billing run"` printing a bill for a single client re-printing a receipt re-printing a check (cheque) correcting an accounting mistake recording a bill as payable by the firm paying a bill that has been recorded as payable editing time prior to printing a bill printing a record of accounting transactions Indicate the version number of LawStream your office is using: Indicate the type of computer you are using: a PC running Windows a Mac running OS X (IntelMac) a Mac running OS X (PowerPC) Web forms can be handy, but they rarely say everything that should be said. In the following field, enter DETAILED information about the problem, including information about the kind of operating system(s) and computer(s) in use in your office, and the things you have already done (as well as a description of what you were trying to do): (the more information, the better!) I understand that it might be easier for you to help me, if you have samples of what I am trying to describe in this request; with that in mind, I would like you to know - I shall - OR - I shall not - be sending copies of screen shots or reports to you as attachments to an email message, in connection with this request.
LawStream support personnel work long hours in the Pacific Time Zone. Please indicate your own Time Zone:
This form is provided, to make is easier for LawStream support personnel to help you as quickly and as effectively as possible. To help us achieve our goal of providing helpful and prompt support to you, please follow the instructions on this page. LawStream support is offered in accordance with standard LawStream support policies: details of those policies are provided with the initial LawStream registration/purchase package. The current support policies can be viewed by clicking here.
Note: those policies refer to the expectation that users will first take advantage of the following resources, before relying on direct support from PowerSoft Innovations Corporation. Click each of the following, to confirm that you have already looked for the answer to your question in these resources/references: the built-in help system the pages of frequently asked questions the LawStream manual the LawStream resource materials available from the user-support area of the LawStream web site the introductory materials that were brought to my attention as a new LawStream user
After you have reviewed those materials, please complete the following form, and then click the "Submit Request" pushbutton to get it to us. We can usually respond on the same working day (unless an inquiry is made late in the afternoon). You should expect to hear back from us, first with a standard confirmation of receipt, and then with a specific indication of how we plan to address your inquiry.
LawStream support personnel need to know the urgency of any support request, to be able to allocate support resources as effectively as possible; please indicate your own schedule and expectations, to let us know how quickly we should try to respond to you (if you are referring to a specific time of day, use your firm's own "local time"):
Select the area of the problem for which you would like some assistance, from the list below:
Indicate the version number of LawStream your office is using:
Indicate the type of computer you are using:
a PC running Windows a Mac running OS X (IntelMac) a Mac running OS X (PowerPC)
Web forms can be handy, but they rarely say everything that should be said. In the following field, enter DETAILED information about the problem, including information about the kind of operating system(s) and computer(s) in use in your office, and the things you have already done (as well as a description of what you were trying to do):
(the more information, the better!)
I understand that it might be easier for you to help me, if you have samples of what I am trying to describe in this request; with that in mind, I would like you to know - I shall - OR - I shall not - be sending copies of screen shots or reports to you as attachments to an email message, in connection with this request.
